Talk to a Real Person
The fastest way to reach Mostplay support is live chat. Tap the chat icon on any page of the site or app, log in, and an agent will pick up your question.
For detailed issues, such as document verification or a disputed bet, use the email option in the Help Centre so you can attach screenshots and keep a written record.
Get a Faster Answer
Include your username, the date and time of the issue, and the transaction or bet ID if there is one. Never share your password or one-time codes. Our team will never ask for them.
For payment questions, mention the amount in BDT and the method you selected at the cashier. That lets us trace it quickly.
Common Topics We Handle
Registration and login problems, account verification, deposit and withdrawal status, bonus terms, bet settlement, app installation, and responsible gaming tools like limits and self-exclusion.
Many answers are already in the FAQ and Help Centre, so check there first if you're in a hurry.
Need to Take a Break?
If you contact us because gambling is causing stress, say so. Support can set a cooling-off period or close your account right away, with no questions and no sales pitch. Mostplay is for players aged 18 and over.